Under both EU consumer law and the UK Consumer Contracts Regulations (2013)- applicable for Northern Ireland-you are entitled to cancel and return your order within 14 calendar days of receiving it, without giving a reason.

Conditions for Returns

Product(s) must be returned to westcoastcrafts unused and in its original packaging.
Products damaged, after delivery by westcoastcrafts, due to improper storage or handling by the receiver, can
not be returned unless the product(s) is faulty.

How to Return an Item

1. Email us at info@westcoastcrafts.eu within 14 days of receiving your order.

2. Please provide your order number and a short note indicating you wish to cancel and return your westcoastcrafts product(s).

3. In your note, please indicate if you want a replacement product or a refund.

4. We will provide return instructions, including our return address, upon receipt of your email.

5. Product(s) must be returned within 14 days of notifying us, of your intention to return the product(s).

Return Shipping Costs

Return postage is the responsibility of the customer unless the product originally sent by westcoastcrafts is faulty or we delivered the wrong product to you.
We recommend using a tracked service to return a product(s) to westcoastcrafts; unfortunately, we are not responsible for lost return product(s).

Refunds Policy

Once we receive and inspect your returned product, we will:

Notify you by email if a refund for your order is approved.
Once approved, westcoastcrafts will issue a full refund (excluding standard shipping costs from your original order, unless the product was faulty / wrong product / damaged-see below) within 14 days.

Refund Method

Refunds will be processed using your original method of payment.

Non-Refundable Items

Custom or made-to-order candle(s) order
Products returned to us damaged due to misuse or mishandling

Faulty, Damaged, or Incorrect Products

If your westcoastcrafts product is faulty, arrives to you damaged or you receive the wrong product:

Contact us within 48 hours of receipt at info@westcoastcrafts.eu
Include photos of the item and packaging, along with your order number.
We will offer a replacement product or full refund, including standard shipping costs, along with our sincere apologies!